All Customizeddeco products are custom made-to-order, that’s why we ask for your patience. Your metal sign will usually takes 5-7 business days for production plus added shipping times. We ask you to allow 7-10 business days for your items to arrive to you.

Once your item ships you will receive an email containing your tracking info so you will have accurate information as to when your order will arrive.

Please note, we work with different suppliers for certain items so they may ship and arrive separately even though they are ordered at the same time.

Please contact support@customizeddeco.com if your order hasn’t arrived within the estimated delivery time.

*Be aware that during peak season and holidays there might be some delays in production time. and it takes 9-12 business days for orders to be processed. Peak times are as follows:

Father’s and mother’s day, Valentine’s day, 4th of July, Halloween, Thanksgiving, Christmas and New Year’s eve.

Since our products are custom made to order unfortunately we do not accept returns, exchanges, or refund requests. We do however offer a full replacement if your product has been damaged or in case of a misprint or defect. In order to process a full replacement we will need the following information: 

1. Your name and email

2. Order number

3. Picture of wrong, damaged or defective item

Once the replacement has been shipped we will send you the tracking number for your new item.

* Requests for replacements must be made within 30 days after the shipped date at: support@customizeddeco.com